Having an efficient knowledge base tool is key to keeping teams and customers informed. These platforms allow you to organize, manage, and share information in a centralized repository, making support, learning, and collaboration processes much more effective. Here are the best options for 2025.
Table of Contents
What is knowledge base software?
Knowledge base software is a tool designed to create and manage a centralized repository of information. These knowledge bases may include:
- Articles, FAQs, and guides.
- Technical or product documentation.
- Educational or support resources.
These platforms typically feature advanced search, customizable categories, and version control, ensuring a streamlined and organized user experience.
1. Intercom: AI Customer Support
Intercom combines human support with artificial intelligence, offering a seamless and efficient customer experience. In addition to its chat and automation tools, it allows you to create a content-rich knowledge base, reducing reliance on live support.
If your goal is to increase customer satisfaction while reducing costs, Intercom is an excellent choice.
2. Mintlify: Modern and Engaging Documentation
Mintlify has positioned itself as the modern standard for public documentation. Its design is intuitive and attractive right out of the box, optimized for user engagement. It is ideal for companies that want to maintain technical or educational documentation that is functional and pleasing to the eye.
3. Whimsical: An Iterative Workspace
Whimsical is more than just a knowledge base; it’s a collaboration tool that helps teams align ideas and document processes. With options for wireframes and visual boards, it’s ideal for product and technology teams looking for clarity and speed in solving challenges.
4. Docusaurus: Open Source Documentation
If you’re looking for an open and customizable solution, Docusaurus is an excellent choice. It allows you to build documentation sites quickly and efficiently using Markdown files. It’s ideal for developers who want to maintain full control over the design and structure of their knowledge base.
5. Fibery: Connection Between Equipment and Data
Fibery is an end-to-end platform that connects equipment and tools in one place. More than a knowledge base, it acts as an operating system for your company, allowing you to manage projects, share information, and collaborate efficiently.
6. Coda: A doc that does it all
Coda revolutionizes the idea of traditional documents by combining them with knowledge base tools. Its building blocks, such as interactive tables and functional buttons, allow you to transform any document into a powerful application.
Ideal for teams looking for simplicity and flexibility in a collaborative environment.
7. Features.Vote: Listen to your users
With Features.Vote, you not only create a knowledge base but also capture ideas and suggestions directly from your users. This tool allows customers to vote for the features they want, helping to prioritize product development.
It’s a great option for businesses looking to build user-centric products.
8. Confluence: Business Documentation
Atlassian’s Confluence remains a solid choice for business documentation. Its integration with tools like Jira and its robust functionality for categorizing and searching for information make it a favorite choice for development and management teams.
9. Guidde: AI Video Documentation
Guidde is an innovative platform that allows you to create instructional videos in seconds using artificial intelligence. If you need to document processes quickly and share them visually, Guidde is an essential tool for your arsenal.
10. Chatwith: AI Autoresponders
Finally, Chatwith transforms your knowledge base into a personalized chatbot. With the ability to answer questions based on your data and content, it’s ideal for improving customer support and reducing your team’s workload.
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